Shipping Information:

Most orders will be shipped and delivered within 7-10 business days.

Refund, Returns and Cancellation Policies:

Every item you purchase from Project Open Hand is 100% guaranteed to meet your high standards. You may return or exchange it by mail. Returns information and instructions are listed below and can also be found on the back of your invoice.

To make a return or exchange by mail:

1. Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:

• Name

• Member or customer number

• Address

• Phone number

• E-mail address

• When and by whom the purchase was made

• Reason for the return

• Purchase price of the item(s)

2. Please specify whether you would like an exchange or a refund.

3. Insure the package for your protection and return to: (Via UPS or USPS)

Project Open Hand

Attn: Open Hand Store

730 Polk Street

San Francisco, CA 94109

4. Please launder or clean any used merchandise being returned.